​​​Delivery / Shipping Terms & Conditions​

1. Delivery Charges
Delivery costs are not included in the product price displayed on our website. They will be added at the checkout and vary based on the delivery service selected as well as the weight and quantity of goods ordered.

2. Delivery Address
It is your responsibility to provide a complete and accurate delivery address, including street, door number / house name, city, region, and zip/postal code, at the time of purchase. Use Additional Information box to include any necessary delivery instructions that may help the courier to deliver safely. Please note that we are currently unable to deliver to PO Boxes.

3. Order Processing & Dispatch
We aim to dispatch all in-stock items as promptly as possible.

• Orders are typically processed within 24 hours.

• Orders placed and paid for by 11:00 AM (Monday to Friday) are usually dispatched the same working day.

• Orders placed after 11:00 AM, or on weekends or public/bank holidays, will be dispatched on the next working day.

• A "working day" refers to any weekday excluding weekends and public or bank holidays.

4. Delivery Timeframes
Once dispatched, delivery typically takes 2-4 working days, depending on your location, the courier’s workload, and the chosen service. All delivery dates are estimates only. We are not liable for any delays or for consequences arising from delivery times exceeding the estimated window.

5. Pre-Orders
Pre-ordered items will be reserved and dispatched as soon as they become available. Specific terms will be discussed prior to payment.

6. Delivery Partners
We work with reputable third-party couriers such as Royal Mail, ParcelForce, and DPD Local, among others. These couriers may delegate responsibilities to affiliated parties, and our terms extend to them accordingly. By selecting delivery, you agree to both Bluma Jumps Limited’s policies and the terms and conditions of the chosen courier, available on their official websites (e.g., Royal Mail, ParcelForce, DPD Local).

7. Parcel Protection & Responsibility
Parcels are shipped with standard courier protection (typically £20–£50). No additional insurance is provided unless otherwise arranged. For orders over £200 and all KJ rebound shoes, tracking information will be provided despite the chosen service. You are responsible for ensuring someone is available to receive the parcel. If delivery is missed, you must promptly arrange redelivery within the courier’s allowed timeframe. Unless otherwise specified at checkout (e.g., “Do not leave unattended,” “Deliver to recipient only”), it is assumed that your provided delivery address is secure, and the parcel can be left in a safe place out of sight of public as per the courier's terms and conditions. Bluma Jumps Limited is not responsible for any parcels that go missing after confirmed delivery.

8. Kerbside Pickup (Customer-Arranged Shipping) or In-person collection
You may choose free Kerbside Pickup and/or provide your own postage label by leaving a note at checkout. Please contact us for parcel dimensions and weight, and send us your label within 24 hours of placing order by replying to your order confirmation email. You may choose to collect your order in person at an agreed time and location. Please bring your order number and a valid form of ID. If someone is collecting on your behalf, you must notify us in advance. They must provide proof of your identity or ID with the same surname. Accepted Forms of ID: Cheque Guarantee / Credit / Debit Card, Valid Passport, Driver’s Licence, Utility Bill. 

9. Split Shipments
For logistical reasons, your order may be shipped in multiple parcels. You will be informed if this is the case. There is no additional cost to you. Any extra consignments will be sent via our Express Delivery option, and you will receive separate tracking details.

10. Product Handling & Care
Every product is thoroughly inspected and securely packaged before dispatch to ensure it reaches you in perfect condition.

11. Customer Commitment
Our customers are our top priority. If you have any questions about delivery, please don’t hesitate to get in touch.

​12. Governing Law

These Terms, Policies and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales, or, where applicable, Scotland or Northern Ireland.

13. Contact Information

If you have any questions about these Terms, Policies, our products, or your order, please contact us directly.